Terms and Conditions

Purpose
These terms and conditions set out the expectations for both the client and the physiotherapist. They ensure that both parties are protected should any disagreements occur. If you have any queries about these terms and conditions, please discuss them with us before your first session.
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Sessions
Assessment sessions last for one hour. Follow up appointments last for thirty to forty-five minutes. Sessions may be carried out face-to-face or online and may be used for assessment or treatment: these options will be discussed with the client.
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Liaison
To provide the most effective treatment, it is important to liaise with other professionals involved in your care. When appropriate, consent will be sought to request and/or share information and reports with other health professionals. Please inform us if an NHS health professional is also involved in your treatment. Health professionals aim to work together collaboratively to maximise opportunities for effective treatment.
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Fees
• Home Visits: Charged at £100.00 per session.
• Travel Costs: Charged in addition to the session fee at £30.00 per hour.
• Mileage: Charged at 50p per mile.
• Reports: Short report £20.00, more complex reports are provided for £40.00 to £75.00.
Fees are subject to review. Existing clients will be given an 8-week notice period regarding any changes to pricing.
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Invoicing and Payment
• Invoicing: Invoices will be prepared and sent following each session.
• Payment Methods: Payment is accepted via bank transfer. If this is not possible, payment by cash or cheque is acceptable.
• Payment Timescales: Payment should be made immediately following your session, and strictly no later than 24 hours following the treatment session.
• Overdue Payments: We reserve the right to charge interest on overdue amounts at 2% per annum above the HSBC Group base rate. This interest will accrue daily from the payment due date until the date the overdue amount is paid in full.
• Receipt of payment: Please advise your therapist should you require a receipt of payment.
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Cancellations receiving
There will be times when both the physiotherapist and the client need to cancel appointments. If the physiotherapist needs to cancel an appointment, they will inform the client as soon as possible, and the appointment will be rearranged for a mutually agreeable time.
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We ask our clients to give as much notice of cancellation as possible, and no later than 24 hours before the scheduled appointment time.
• For late cancellations, within the 24-hour period, we reserve the right to charge a cancellation fee equal to the value of your session.
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Confidentiality and Data Protection
We are registered with the Information Commissioner’s Office (ICO). All client details, case notes, and correspondence will be stored securely and treated confidentially in accordance with the Data Protection Act 2018 and UK GDPR rules. Consent will be sought from clients before requesting or sharing any personal or medical information. Please also review our Privacy Policy to understand how and why we process your data.[RO1] 
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Disclosure & Barring Service (DBS) Checks
The physiotherapist holds an enhanced DBS certificate which is renewed annually. Clients are welcome to request to view this certificate if required.
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Complaints
Most complaints can be resolved swiftly by communicating directly with your therapist. Please contact Kate Leeming Physiotherapy in the first instance if you are concerned or unsatisfied with any aspect of the service provided.
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If you believe your concern has not been adequately dealt with, you can contact our regulatory body, the Health and Care Professions Council (HCPC).